FAQs
The Round FAQs
School Affiliate Program FAQs
Donations FAQs
- Which charities do you work with?
- What happens to the order I donate?
- How does the donation feature work?
- Can I donate my full paused order or just a few items?
- How often will you be donating?
- Can you donate all the products in the range?
- Will my donation really make a difference?
- How can I donate outside of the Modern Milkman?
- What happens if I donate and change my mind?
- What’s the purpose of the donation option when pausing?
- Will I still be charged if I choose to donate?
General FAQs
- Storing your milk - A general guide
- Do you sell raw milk?
- Are you organic?
- Do you use antibiotics on your cows?
- Do you have an app?
- Do you have a referral scheme?
- How long is milk safe to drink after I open it?
- How long can milk sit out on the counter?
- Where is the best place in the fridge to store milk?
- Can I freeze milk to make it last longer?
- How do I make a formal complaint?
Collections by Modern Milkman FAQs
- What is Collections?
- How do I book a collection?
- How much does collection cost?
- What can I put in the bag?
- What type of bag should I use?
- Do I need to sort or prepare the items?
- When will my bag be collected?
- Why has my bag not been collected?
- What do I do if my bag is not collected?
- Can you collect bags on days when I don’t have a delivery?
- Can I order multiple bags?
- Do I have to be a Modern Milkman customer to use Collections?
- What happens to the items after collection?
- Are you going to look at the contents of my bag?
- What can I put in the textiles collection bag?
- What can’t I put in the textiles bag?
- Do textiles need to be washed before collection?
- How does the new collection process work?
- Is the process different for Clothes and Textiles?
- What size are the new bags?
- How much do the new collections cost?
- Can I set these up to happen every week?
US Website FAQs
- When will the Google and Facebook sign-in options be available?
- Why should I use Google or Facebook to sign in?
- I don’t have an account yet. How do I sign up using Google or Facebook?
- I already have an account. Can I use Google or Facebook to sign in?
- Will signing in with Google or Facebook create a duplicate account?
- What happens if my Google/Facebook email is different from my existing account email?
Claims FAQs
- What is a claim?
- How do I report an issue with my delivery?
- What haven’t I been able to self serve my issue?
- Why do I have to wait for CS to get in touch with an outcome for my issue?
- You’ve sent me a proof of my delivery but it is not my delivery location, what do I do?
- When should I report a delivery issue?